Terms of Service

Effective Date: April 2, 2026
Last Updated: April 2, 2026

These Terms of Service (the "Terms") govern access to and use of the website located at https://nullbore.com, the hosted services, software, APIs, documentation, dashboard, tunnel relay infrastructure, and related products and services provided by PJ3 Labs Inc. dba NullBore ("NullBore", "we", "us", or "our").

By accessing or using the Services, creating an account, downloading or using our software, using a free tier, purchasing a paid subscription, or otherwise indicating acceptance, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization.

If you do not agree to these Terms, you must not access or use the Services.

1. Definitions

Acceptable Use Policy means NullBore's acceptable use policy, as updated from time to time.

Account means your account used to access or administer the Services.

Customer Data means information, content, software, configuration, tunnel metadata, traffic, logs, communications, files, and other materials submitted to, transmitted through, or made available to the Services by you or on your behalf.

Documentation means user guides, technical documentation, and service descriptions we make available for the Services.

Hosted Services means the NullBore cloud-hosted services, including account management, relay infrastructure, APIs, dashboards, authentication services, billing-related functions, and any hosted features we make available.

Self-Hosted Software means software, binaries, images, agents, clients, or other components we make available for you to deploy on your own systems or infrastructure.

Services means the Hosted Services, Self-Hosted Software, website, APIs, Documentation, and all related products and services we provide.

2. The Services

NullBore provides tooling that may enable you to expose or route traffic to services, applications, devices, or systems you control, including by creating time-limited tunnels, relays, or other access paths. The Services are intended for legitimate development, operational, administrative, and related lawful uses.

The Services may include free, trial, evaluation, paid, beta, pre-release, limited-availability, or self-hosted offerings. Features, usage limits, availability, geographic availability, security features, support levels, and pricing may vary by plan, deployment model, or release stage.

3. Eligibility and Accounts

You must be legally capable of entering into a binding agreement to use the Services. You are responsible for all activity under your Account, including activity by your users, team members, contractors, or any person who obtains access through your credentials, API keys, devices, or systems.

You must provide accurate and current registration information and keep it updated. You must maintain the security of your credentials, devices, API keys, and authentication methods, and must promptly notify us of any suspected unauthorized access or security incident involving your Account.

We may require identity, payment, tax, or anti-fraud verification before providing or continuing access to some or all Services.

4. Plans, Free Tier, Trials, and Changes

We may offer different plans, including a free tier and paid subscriptions. Unless expressly stated otherwise, free tiers, trials, beta features, credits, promotional offers, and grandfathered plans are offered at our discretion and may be modified, limited, suspended, or discontinued at any time, subject to applicable law.

We may add, remove, or modify features, limits, functionality, integrations, or technical requirements for the Services from time to time. We will use commercially reasonable efforts to avoid materially degrading paid core functionality without notice, but we may make urgent changes for security, legal, abuse-prevention, operational, or technical reasons at any time.

5. Fees, Billing, Renewals, and Taxes

5.1 Paid Services

You agree to pay all fees, charges, and applicable taxes for the paid Services you purchase or use. Fees are stated in the currency presented at checkout or otherwise designated by us.

5.2 Subscription Renewals

Unless otherwise stated at the time of purchase, paid subscriptions renew automatically at the end of each billing period until canceled. Cancellation will generally take effect at the end of the then-current billing period unless we expressly provide for immediate cancellation or a different effective time.

5.3 Merchant of Record and Payment Processors

For some transactions, Paddle or another third-party provider may act as merchant of record or payment processor. Where a merchant of record is used, that provider may process payments, calculate and collect applicable taxes, manage invoicing, process renewals, and administer certain billing, refund, fraud, or chargeback workflows in accordance with its terms and policies. Paddle publicly states that, as merchant of record, it manages payments, tax, compliance, refunds, and chargebacks for software sellers.

5.4 Refunds

Except where required by applicable law, fees are non-refundable. If we choose to issue a refund, we may do so in the original payment method, service credit, or another reasonable method.

5.5 Taxes

You are responsible for any taxes, duties, levies, or governmental assessments applicable to your use of the Services, except taxes based on our net income. Where a merchant of record or payment processor collects or remits taxes on a transaction, such collection and remittance may be handled through that provider.

5.6 Overages and Fair Use

If your use exceeds the limits, quotas, or fair use assumptions of your plan, we may throttle usage, suspend affected features, require an upgrade, charge applicable overage fees where disclosed, or take other reasonable action to protect the Services and other customers.

6. Customer Responsibilities

You are solely responsible for:

• the systems, services, applications, content, endpoints, destinations, and devices you expose, connect, publish, or make accessible using the Services;
• the legality, accuracy, quality, integrity, and security of Customer Data;
• configuring your origin services securely, including authentication, authorization, patching, encryption, network controls, firewall rules, and secrets management;
• ensuring that your use of the Services, and any exposure of local or private resources, is authorized and complies with applicable law;
• obtaining all rights, permissions, and consents needed for Customer Data and your use of the Services.

You acknowledge that the Services may make user-designated systems or endpoints reachable from outside a local or private network. You assume all risk arising from your decision to expose or route traffic to those systems or endpoints.

7. Tunnel Traffic, Security, and Monitoring

To operate, secure, troubleshoot, and enforce the Services, we may process, route, relay, analyze, log, rate-limit, filter, block, or review service data, including connection metadata, traffic characteristics, performance telemetry, abuse signals, and information reasonably necessary to detect, prevent, investigate, or respond to fraud, abuse, security incidents, legal process, or violations of these Terms or our Acceptable Use Policy.

You must not rely on the Services for emergency services, safety-critical operations, life-support uses, or any use case where service interruption, latency, exposure, or failure could reasonably be expected to cause death, personal injury, property damage, or severe environmental harm.

We do not guarantee that any tunnel, endpoint, URL, or relay path will be private, uninterrupted, immune from attack, or suitable for a particular security model.

8. Acceptable Use

You must comply with our Acceptable Use Policy. Without limiting that policy, you must not use the Services to:

• expose, access, or route traffic to systems, data, or services that you do not own or are not authorized to access;
• facilitate malware, phishing, credential theft, spam, denial-of-service attacks, botnets, unauthorized scanning, proxy abuse, command-and-control traffic, or unlawful surveillance;
• evade security controls, sanctions, export restrictions, payment obligations, account restrictions, or law enforcement measures;
• interfere with the operation, integrity, or security of the Services or any third-party systems.

We may investigate any suspected violation and may suspend or terminate access immediately where we reasonably believe action is necessary to protect the Services, our users, third parties, or the public.

9. Self-Hosted Software

9.1 License

Subject to these Terms and any applicable open-source or supplemental license terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to install and use the Self-Hosted Software for your internal business or personal lawful use.

9.2 Your Environment

You are solely responsible for the deployment, hosting, operation, maintenance, backups, monitoring, patching, and security of your self-hosted environment and any data processed in it, except to the extent we expressly agree otherwise in writing.

9.3 Support and Updates

Unless expressly stated by us, we are not obligated to provide support, maintenance, updates, security patches, hosting, monitoring, or uptime commitments for Self-Hosted Software. We may modify, discontinue, or stop publishing any Self-Hosted Software version at any time.

9.4 Third-Party and Open-Source Components

The Self-Hosted Software may include, depend on, or be distributed with third-party or open-source components that are subject to their own licenses. Those licenses may govern your use of those components.

10. Intellectual Property and Feedback

The Services, including software, code, designs, text, graphics, logos, interfaces, and Documentation, are owned by or licensed to NullBore and are protected by intellectual property and other laws. Except as expressly permitted by these Terms or applicable law, you may not copy, modify, create derivative works of, distribute, sell, lease, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Services.

If you provide suggestions, ideas, feedback, or recommendations regarding the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, modify, incorporate, and exploit them without restriction or obligation.

11. Customer Data and Privacy

As between you and NullBore, you retain your rights in Customer Data. You grant us the rights necessary to host, process, transmit, relay, store, retrieve, copy, modify for formatting, display, and otherwise use Customer Data as necessary to provide, maintain, secure, improve, and enforce the Services and these Terms.

Our collection and use of personal information is described in our Privacy Policy.

12. Third-Party Services and Integrations

The Services may interoperate with third-party services, infrastructure providers, registrars, certificate services, payment providers, analytics providers, or other integrations. We are not responsible for third-party products or services, and your use of them may be subject to separate terms and policies.

13. Availability, Beta Features, and Support

We do not guarantee that the Services will be available at all times, free from interruption, error-free, or secure. Maintenance, upgrades, network failures, attacks, force majeure events, upstream outages, provider actions, domain or certificate issues, legal orders, abuse-prevention actions, and technical failures may affect availability.

Any beta, preview, alpha, experimental, or early-access feature is provided "as is," may be incomplete, may contain errors, and may be modified or withdrawn at any time.

Unless we expressly agree in writing, we do not provide any particular support level, response time, service level agreement, uptime commitment, or data retention commitment.

14. Suspension and Termination

We may suspend, restrict, disable, or terminate any Account, tunnel, domain, endpoint, API key, deployment, feature, or access to the Services immediately, with or without notice, if we reasonably determine that:

• you breached these Terms or the Acceptable Use Policy;
• your use poses a security, legal, operational, reputational, fraud, abuse, or compliance risk;
• we are required to do so by law, regulation, court order, sanctions, payment provider requirement, or request of a competent authority;
• fees are overdue or payment is reversed, disputed, or blocked;
• your use materially degrades or threatens the Services or other users.

You may stop using the Services at any time. You may cancel a paid subscription through the billing workflow we make available or, where applicable, through the relevant payment provider. Termination or cancellation does not relieve you of obligations accrued before the effective termination date.

We are not liable for any loss resulting from suspension or termination carried out in accordance with these Terms.

15. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NULLBORE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

WE DO NOT WARRANT THAT THE SERVICES WILL PREVENT UNAUTHORIZED ACCESS, MEET YOUR REQUIREMENTS, ACHIEVE ANY PARTICULAR RESULT, OR PRESERVE ANY DATA WITHOUT LOSS OR CORRUPTION.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL NULLBORE, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF NULLBORE ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO NULLBORE FOR THE APPLICABLE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

17. Indemnity

You will defend, indemnify, and hold harmless NullBore, its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any third-party claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Services;
• Customer Data;
• your systems, endpoints, applications, or content exposed or connected through the Services;
• your breach of these Terms or the Acceptable Use Policy; or
• your violation of applicable law or third-party rights.

18. Export, Sanctions, and Compliance

You must comply with all applicable export control, sanctions, anti-money laundering, anti-corruption, and trade compliance laws. You represent that you are not located in, ordinarily resident in, or organized under the laws of any jurisdiction subject to comprehensive sanctions applicable to the Services, and that you are not listed on any applicable restricted-party list.

We may block, suspend, or refuse access or payment where necessary to comply with legal or regulatory obligations.

19. Governing Law and Venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict of laws principles. You and NullBore submit to the exclusive jurisdiction of the courts located in Ontario, Canada, except where applicable law requires otherwise.

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the revised version and update the "Last Updated" date. Unless a different effective date is stated, changes will become effective on the earlier of: (a) your next use of the Services after the updated Terms are posted; or (b) thirty (30) days after posting.

If you do not agree to the updated Terms, you must stop using the Services before the updated Terms take effect.

21. General

These Terms, together with any applicable order form, plan terms, supplemental terms, Privacy Policy, and Acceptable Use Policy, constitute the entire agreement between you and NullBore regarding the Services and supersede prior or contemporaneous agreements on that subject.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision is not a waiver of that provision.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between you and NullBore.

22. Contact

For questions about these Terms, please contact:

PJ3 Labs Inc. dba NullBore
[email protected]